We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of Aveda products is also available for browsing and shopping.

Refund + Return Policies:

Service Refund Policy

Because of our thorough consultation process, there are no refunds of services for any reason. If you are dissatisfied with your service please contact us within 48 hours of your service appointment and we will honor service redo’s for 7 business days.

Product Return Policy

  • Makeup & skincare are final sale.
  • Unopened hair product may be returned with proof of purchase from Salon Madeleine for a full refund within 48 hours.
  • Salon credit will be given up to 1 week.
  • No returns past 7 business days.
  • We do not accept product returns from Aveda.com or other retailers.

Late/Cancellations:

Thank you for booking with us! We are excited to have you as a guest here at Salon Madeleine. Please read the Salon Booking and Cancellation Policies below. In order for your appointment to be reserved we ask that you read and agree to the stated policies.

  • We require a credit card on file to hold appointments for 90 minutes or more.
  • We require 48 hour notice for appointments of 2 hours or more.
  • We require 24 hour notice for appointments of 1 hours or more.
  • We charge 50% of the service total for cancellations less than the requested time notice.
  • We charge 100% of the service total for no show appointments.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.